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Delivery terms

Our plants are shipped by express mail.

Depending on the destination, your plants will be delivered by post-Taxi, Collisimo, Chronopost, .... In all cases, a signature is requested at reception. If this is not possible, you will have the opportunity to request a second pass or remove your plants in a place that will be indicated. It is also possible to request delivery control in a removal point.

Shipments fees are calculated as accurately (depending on order volume) as we can and are offered for all orders Phytesia over 6 plants or more.

During the growing season, the plants are sent uniquely early in the week so that they arrive freshly before the weekend. In general (over 90% of cases), delivery is carried within 1 to 4 days after departure.

The plants leave from our facility Tinlot (Belgium). They are packed as late as possible on the day of shipment. They are packed in cardboard boxes (dormant plants) or protective cover (vegetation plants). We take special care to send you a quality product in the best conditions. However, the transportation time may slightly dry the soil of your plant. Therefore, remember, upon receipt of your plant, although re-moisten the substrate (especially if the plants are already in vegetation). The transport remains our responsibility. As such, we assume the consequences of a transportation problem, except in cases of gross negligence (like not respond to several reminders of the carrier or from us).